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How 2mb Handles Your Personal Data

At 2mb, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, how long we…

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2mb How 2mb Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is handled, want to request access to the information we hold about you, or need to raise a concern about data processing, our…

Privacy Email Write to our dedicated privacy address at [email protected]. We respond to data access, correction and deletion requests within two working days of receiving your message.
Live Chat Start a live chat session from your account dashboard to raise a privacy question in real time. Our support agents can escalate directly to the privacy team if your query needs specialist handling.
Help Centre Visit the Help section on 2mb.bet to find answers about data retention periods, cookie settings and how to submit a formal subject-access request without needing to contact us directly.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use a combination of encryption, access controls and regular security audits to keep your account data safe. Cookies on 2mb.

Data Collection

We collect only what we need: your name, contact details, payment method identifiers such as your UPI handle, and device information. No surplus data is gathered beyond what your account requires.

Cookie Use

Session cookies keep you logged in; analytics cookies help us understand how pages are used. You can decline non-essential cookies via your browser settings at any point without losing access to core account features.

Account Security

Passwords are stored using one-way hashing and are never visible to our staff. Two-factor authentication is available on your account settings page and we strongly encourage you to enable it.

Data Retention

Active account data is kept while your account remains open. After account closure we retain only what applicable law in your jurisdiction requires, then securely delete the remainder within 90 days.

Your Rights

You have the right to access, correct or request deletion of personal data we hold. Submitting a request via [email protected] triggers a review and we will respond with a decision within the timeframe local law specifies.

Third-Party Sharing

We share data only with payment processors like UPI, Paytm and PhonePe to complete transactions, and with identity-verification providers where local law requires it. We do not share data with advertisers.

Your Privacy Questions, Answered Directly

These are the questions account holders ask us most frequently about how their personal data is handled at 2mb. If your question is not covered here, contact us at [email protected] and we will respond promptly.

We collect your name, email address, phone number, date of birth and a government-issued identity document for verification. Payment method identifiers such as your UPI handle are stored to process deposits and withdrawals.

We retain only the records that applicable law in your jurisdiction requires us to hold after closure. Everything beyond that statutory minimum is securely deleted within 90 days of your account closing.

Yes. Send a subject-access request to [email protected] from the email address linked to your account. We will compile and deliver your data within the timeframe that local law specifies for such requests.

No. We do not sell or rent your personal data to advertisers or data brokers. Data is shared only with payment processors — UPI, Paytm, PhonePe — and identity-verification partners where local law requires it.

Log in to your account settings to update contact details directly. For identity documents or other verified fields, send a correction request to [email protected] and our team will process it within two working days.

We use session cookies for login, functional cookies for preferences, and analytics cookies to understand page usage. Non-essential cookies can be declined or removed at any time through your browser settings without affecting core account access.

Email [email protected] with the subject line 'Data Deletion Request' from your registered email. We will confirm receipt within two working days and complete the deletion process in line with our retention obligations under applicable law.

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